FAQ

We provide 24/7 technical hotline support, on-site engineer guidance within 48 hours, and accompanying installation video tutorials and 3D models to ensure accurate installation in complex scenarios.

Leveraging our IoT remote diagnostic platform, we troubleshoot problems remotely within 2 hours, provide alternative solutions within 8 hours, and offer on-site repair or module replacement within 48 hours to ensure continuous system operation.

Our customized maintenance manual includes quarterly inspection checklists, cleaning standards, and energy consumption monitoring guidelines, combined with intelligent sensors that provide real-time feedback on operating status and proactively warn of potential problems.

Within the 5-year warranty period, components identified as non-human-caused damage by our after-sales quality tracking system will receive free original factory parts replacement and system debugging services, ensuring zero additional costs.

We have established regional parts centers and an intelligent logistics system. Standard parts are shipped within 24 hours, and customized parts are produced and delivered within 3 business days. The entire process allows for traceability of parts origin and quality records.

First check the power supply stability to confirm whether it is caused by voltage fluctuations; if the problem persists, please contact 400 customer service to arrange for technicians to perform remote system diagnosis or on-site inspection. National outlets promise to respond within 2 hours.

The company provides free BIM in-depth design services. The special service team can remotely guide the installation or on-site supervision. Complex projects are equipped with project managers to follow up throughout the process to ensure that the error rate is controlled within 0.5%.

All products enjoy a 5-year warranty + lifetime maintenance. Core components can be replaced free of charge for non-human damage during the warranty period. 20+ service outlets nationwide provide 48-hour closed-loop solutions.

For core markets such as the Middle East/Southeast Asia, the company has set up an ODM service center to provide localized technical support and spare parts warehouses. Major quality issues are directly handled by the regional technical director.

The system supports OTA remote upgrades. Customers can update algorithms and functional modules with one click through the management background. Customized upgrade requirements are evaluated by the R&D department and special solutions are provided to ensure compatibility with existing hardware.